A neatly arranged writing desk symbolising reflective counselling work, featuring an open, unlined notebook with creamy thick pages, a smooth dark wood pen, and a small stack of closed journals in muted blues and sand tones. The desk surface is warm honey-toned timber with a subtle grain, positioned near a large window where diffused overcast daylight softly illuminates the scene. A small pebble and a sprig of eucalyptus rest beside the notebook, adding organic texture. Photographic realism, captured from a slightly elevated angle using the rule of thirds, with crisp focus on the notebook and pen and a gentle bokeh on the background. The mood is contemplative, grounded, and supportive, evoking space for processing anxiety, grief, and life transitions in a calm, professional environment.

Privacy Policy

How your personal information, session notes, and contact details are protected at GroundedView.

About

Your privacy, clearly explained

Your stories and personal details are kept confidential, within clear legal and ethical limits. I store records securely, use password-protected systems, and only share information with your consent or if safety or law requires.

At Grounded View Counselling & Wellness (“Grounded View”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage with our services.

Information We Collect

Depending on your interactions with us, we may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Date of birth
  • Emergency contact details
  • Information provided through enquiry forms and booking forms
  • Information relevant to counselling and wellbeing services, including personal history, goals, and health information you choose to share

Providing certain information may be necessary for us to deliver our services effectively.

How We Use Your Information

We collect and use your information to:

  • Respond to enquiries and appointment requests
  • Provide counselling and wellness services
  • Communicate with you regarding appointments and services
  • Maintain client records
  • Improve our website and services
  • Meet our professional, legal, and regulatory obligations
  • Send service-related information and updates where appropriate

We will only use your information for the purposes for which it was collected or as otherwise permitted by law.

Confidentiality and Counselling Services

Your privacy and confidentiality are fundamental to our practice.

A tranquil counselling space represented by a low, soft charcoal-grey armchair with a richly textured fabric, gently curved back, and a folded sage-green throw resting over one arm. The chair is positioned beside a light oak side table holding a ceramic mug and a small, leafy indoor plant in a matte white pot. Warm afternoon light filters through sheer white curtains from a large unseen window, casting gentle, elongated shadows on a pale wooden floor and off-white walls. Photographic realism, shot at eye level with a shallow depth of field, keeping the armchair in sharp focus while the background softly blurs, creating a calm, professional, and welcoming atmosphere that suggests safety and grounded emotional support without showing any people.